Frequently Asked Questions About Products
Are the products suitable for everyday use?
Yes, the products are designed to be both aesthetically pleasing and functional for everyday use. Special attention is given to durability and usability during the design process.
What are the special features of the products regarding use and maintenance?
Each product comes with instructions for use and maintenance to help preserve its quality and beauty. The products are fired at high temperatures, making them suitable for dishwasher use.
ABOUT PERSONALIZATION AND CUSTOMIZATION:
Is it possible to personalize products according to my wishes?
Yes, I offer the possibility to create custom pieces according to your order. You can commission both artistic works such as sculptures, mosaics, and reliefs, as well as functional items. For functional items like trays, plates, and bowls, you can order custom pieces if you are ordering more than eight items. For all information regarding product personalization, such as engraving names, dates, or special messages, please contact me via email.
ABOUT DELIVERY AND SHIPPING:
How long does delivery take and what are the shipping costs?
Delivery usually takes from a few days to a few weeks, depending on the delivery location and product availability. Shipping costs can vary based on the weight and size of the product and the destination, but they are clearly stated at checkout.
How is the safety and quality of products ensured during shipping?
Packages are carefully prepared and protected to ensure the safety of the products during transport. Additionally, I work with reliable carriers who handle your packages properly.
ABOUT PRODUCT QUALITY AND RETURNS:
How can I be assured of the quality of your products before purchase?
Our products are carefully crafted from high-quality, natural materials and fired at high temperatures, ensuring their durability and aesthetic appeal. You can also read reviews and experiences from other customers on our website.
Do you offer a warranty or return option for products?
Yes, we offer a satisfaction guarantee that allows you to return products if you are not completely satisfied with your purchase. For details on return conditions, please contact our customer support team.
ABOUT DISCOUNTS:
What are the discount options for bulk purchases?
We occasionally offer special discounts and promotions for bulk purchases or for regular customers. Follow our website and social media for the latest offers.
ABOUT GIFT OPTIONS:
Do you offer gift options or the possibility to add special messages to the purchase?
Yes, you can add a special message for gifting or choose the gift-wrapping option, which will give your gift a personal touch.